FAQs

How Do I Make A Purchase?

Shopping  At  ‘Hayaa’ Is Easy,Risk Free And Fun. You Can Shop By The Product Category. Click On Add To Cart Option Next To Each Design To Confirm The Order. You Will Get A Confirmation E-mail From Our Team Regarding The Availability And Size Of The Product.

Quality Of  Clothing

All The Products On The Site Are Fresh And New. Before Dispatch, All The Products Get Checked For The Minutest Of Defects And Quality. We Try Our Best Efforts To Deliver You Best Checked Product.

 

How Do I Determine The Correct Size For Me?

All The Items On Our Website Are Semi Stitched. You Can Contact Us For The Size Chart.

 

How Does The COD (Cash On Delivery) Payment Option Work?

Cash On Delivery Allows You To Pay At The Time Of Delivery. We Offer Cash On Delivery For Orders With In Delhi/NCR Up To Rs. 7,000

For Orders Above 7,000, We Accept 50% Advance Payment To Confirm The Order.

You Can  Pay Through  NEFT Or  Cheque Deposit  In Our Account. Rest 50% Payment Can Be Done Upon Delivery

Ensure That Payment Is Made Within 2 Days From The Time You Get A Confirmation E-mail From Us. If We Do Not Receive The Payment Within 2 Working Days, We Will Consider The Order Cancelled.

 

What is VAT?

Value Added Tax (VAT) Is An Indirect Tax Under The Indian Taxation System Which Is Levied, Based On Consumption, By State Governments.

All The Product On The Website Are Exclusive Of Taxes. 5% Of Taxes Will Be Applied On Your Purchase   

 

Can I  Order Through Phone?

Yes. You Can Contact Us On +91-9654435959. We Are Available On Watsapp And Instagram .

 

Can You let Me Know When You Post Items?

Yes. As Soon As You Are A member, We Will Send You An Email Before Launch Of Our New Collection.

 

Does Hayaa Provide Gift Wrapping?

Yes. We Do Provide A Gift Wrapping Option With Some  Additional Charges Depending Upon The Packaging. (Gift wrapping is free for first 100 customers)

 

RETURN BACK Policy:

What Is Hayaa’s Returns Policy?

We Do Not Have A Return Policy But An Exchange Policy.

 We Do Understand That Touch And Feel Has Been The Important Factors While Shopping For Trousseau. And When You Buy It Online,Its Not Possible For You To Do So. And So If You Need To Exchange The Product,Just Give Us A Call(Within 2 Hours Of Delivery) And Tell Us The Reason And We Will Arrange For a pickup. keep the product in an “UNUSED ORIGINAL” Condition with the tags intact and we will get it picked up within 72 hours.

 

Can I Exchange a Part Of My Order?

Yes, You May Return A Part Of The Order, In Case Of Multiple Items In An Order. Any Product Being Returned, Needs To Be Returned In Full Including All Components As Well As Any Complimentary Gifts Or Products Which Came Along With It.
However, If Your Purchase Was Made In The Period Of A Special Promotional Offer, Contests Or Any Special Scheme Then Special Rules Might Apply For Returns. Contact Our Customer Care For Further Details.

 

Will I Get A Refund Of The Bill, If I Return A Product?

No As Per The Company Rules We Cannot Refund The Money, However You Can Shop For Another Dress Within 10 Days Of Making Return Request.

 

Can I Re-exchange?

No, You Can Only Exchange A Product Once.

 

Can I Cancel The Exchange?

If You Wish To Cancel Your Exchange Order, Get In Touch With Customer Care As Soon As Possible With Your Order Number. As Long As Your Order Has Not Been Dispatched We Can Cancel It.
 

Is Exchange Applicable If My Delivery And Return Addresses Are Different?

No, They Have To Be Same Addresses.

 

Cancellation Policy

Cancellation By Us

Please Note That There Are Certain Orders That We Are Unable To Accept And Must Cancel. We Reserve The Right,At Our Sole Discretion To Refuse Or Cancel Any Order For Any Reason. We May Also Require Any Additional Information,Or Verification Before Accepting Any Order. We Will Contact You If At All Any Portion Of Your Order Is Cancelled Or If Any Additional Information Is Required To Accept Your Order.

 Cancellation By Users:

In Case Of Request For Order Cancellation,We Reserve The Right To Accept Or Reject Requests For Your Order Cancellation For Any Reason. As a Part Of Usual Business Practice ,If We Recieve The Cancellation Notice And Order Has Not Been Processed/Approved By Us,We Shall Cancel The Order But There Would Be No Refund. 

 

Do You Have Suggestions For us ?

Please E-mail Us At feedback@hayaa.in